Ticks — Help and Support
Access and subscriptions
What is free and what is paid?
Everything covering cryptocurrency is free, for every registered user: entry level, protection, objective, position size, the step-by-step protection updates, notifications and the full published record. There is no trial period and nothing expires.
Stocks, indices, commodities, foreign exchange and ETFs require the Ticks — All Markets subscription: USD 89.99 per month, or USD 799.99 per year. The subscription and its prices are the same on Android and on iPhone.
How do I subscribe?
Open a locked market and tap the padlock. The standard Play Store purchase sheet appears. Payment is handled entirely by the Play Store.
How do I cancel?
Cancellation goes through the Play Store, not through us. On your Android phone:
- Open the Play Store app
- Tap your profile icon
- Tap Payments & subscriptions, then Subscriptions
- Select Ticks
- Tap Cancel subscription
Cancel before the renewal date, otherwise the next period is charged. Access continues until the end of the period you have already paid for.
I cancelled but I was charged anyway
If the cancellation was made after the renewal date, the charge goes through and the subscription ends at the close of that period.
Refunds for Play Store purchases are handled by the Play Store, under its own policy. We have no authority to grant one.
I changed phone and my subscription is gone
Sign in with the same Ticks account. Make sure your phone uses the same Play Store account as the one used for the original purchase.
Can I switch from monthly to yearly?
Yes, at any time, from your Play Store subscription settings.
Does my subscription work on other devices?
Yes. Your Ticks account can be opened on any device where Ticks is available, and your access follows it for as long as the subscription is active.
An account can only be used on one device at a time, never on two devices simultaneously.
Your account
Do I need an account for the free content?
Yes. Ticks keeps track of the situations you follow, informs you as each one develops, and synchronises that state across your devices. None of it works without an account.
I can't sign in
Use Forgot password? on the sign-in screen. If you originally signed up with your phone's quick sign-in, use the same button rather than an email and password — the two are separate accounts.
How do I delete my account?
In the app, Settings → Account → Delete account. No request to us is needed. Deletion is permanent and takes effect within 30 days.
Deleting your account does not cancel an active subscription. Cancel it separately in the Play Store, otherwise it keeps renewing.
Using the app
What do Start, Target, SL and Size mean?
Start is the entry level. Target is the objective. SL is the protective stop. Size is an indicative position size, expressed as a percentage of the net liquidity figure you enter yourself.
Why does the protection level move?
As a situation develops, the protective level is raised step by step, and each level holds. Exposure narrows while the situation is still open rather than everything resting on the outcome. It is often called a ratchet, and watching it happen is a large part of what Ticks is for.
I'm not getting notifications
Check that notifications are enabled for Ticks in your Android settings, and inside the app under Settings. Also check that battery optimisation is not restricting the app in the background.
Can Ticks place my orders?
No. Ticks displays and explains. It executes no order, connects to no trading account and holds no funds. There is no mechanism anywhere in the app by which a transaction could be initiated.
Are the published figures real?
They are theoretical results of closed situations, calculated on the levels displayed, without slippage, spread, commission or financing cost. Real results will differ. Situations that did not work are published alongside those that did.
Legal
Terms of Use and Risk Disclosure: https://lucvaudan.com/terms-ticks-android
Privacy Policy: https://lucvaudan.com/privacy-policy----ticks
Trading financial markets carries a risk of capital loss. Past performance does not predict future results. Ticks is an information and education application, not a broker or an adviser.
GENIUS AI PTE. LTD.
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